State of Nevada's Response to E-mail Blocking

Thanks for taking the time to mail me a letter concerning your troubles with "Replying" to State of Nevada emails that were sent to you.  I have forwarded your "blocked" emails on to their intended recipient, xxxx xxxxxxx.

 

These emails were blocked by spam blocking software that we are testing for the State of Nevada's email system, not because of Hotmail being on the "Dorkslayers" DNSBL list (which we are not using because they list almost everyone in the entire world as a "spammer"), but because of "remote images" that were contained in your "Reply".  The problem that you have is that you are most likely using Outlook Express to check you "Hotmail" email account and when Outlook Express "Replies" to emails, by default it includes the "original message" in the reply and also it places some "remote graphics" into that reply, which our spam blocking software is blocking.

 

There are now instructions in the NDR message that is sent back to people who are having this problem, so that hopefully they will read the NDR message closely and be able to resolve this issue by editing their Outlook Express preferences.  Basically what you will need to do for the time being in order to "Reply" to State of Nevada email messages, is to open Outlook Express, click on "Tools", "Options", "Send", uncheck the "Include message in reply" box, click "Apply", and click "OK".

 

Sorry for any inconvenience that this has caused you.  Please feel free to contact me immediately if you have any future problems.  Thanks for you time.

 

 

 

x. xxxxx xxx
State Network and Internet Services Administrator
State of Nevada, Dept. of Information and Technology